Refund policy
Eligibility Window
Products may be returned within 30 days of the delivery date. Returns requested after this period will not be accepted unless required by law or covered under a separate warranty.
Condition Requirements
Items must be unused, in their original packaging, and include all accessories, manuals, and tags. Products that are damaged, altered, or missing components may be denied a refund or subject to a reduced refund.
Return Shipping
Customers are responsible for return shipping costs. This cost will be deducted directly from the refund amount rather than charged separately. The deduction will reflect the actual or standard shipping rate, whichever applies, and will be clearly itemized on the refund confirmation.
To start a return, you can contact us at hello@showreadyjumps.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@showreadyjumps.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@showreadyjumps.com.